FAQ

What types of products does IntimacyAid offer?

IntimacyAid specializes in a curated selection of intimate wellness products, including luxurious massage oils and innovative pleasure devices. Our offerings are designed to enhance connection and intimacy between partners while promoting healthy relationships and self-exploration.

How can I ensure the quality of the products I purchase?

We prioritize quality in our product selection. Each item is carefully curated to meet high standards of safety and effectiveness. Our products are sourced from reputable manufacturers known for their commitment to quality and customer satisfaction.

What is your return policy for purchased items?

IntimacyAid has a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. A receipt or proof of purchase is also required. For items shipped to the European Union, a 14-day cooling-off period applies.

How do I initiate a return or exchange?

To initiate a return, please contact us directly. If your return is accepted, we will provide you with a return shipping label and instructions on how to send your package. For exchanges, it is recommended to return the item and make a separate purchase for the new item.

What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please inspect your order upon reception and contact us immediately. The items will be evaluated for any issue and work to resolve it promptly, ensuring customer satisfaction.

Are there any items that cannot be returned?

Certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions about a specific item, please reach out to us for clarification.

How long does it take to process a refund?

Once we have received and inspected your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to post the refund.

How can I contact IntimacyAid for further inquiries?

You can reach us via our Contact Us page.